How Find Faith Therapy handles information

Last updated July 3, 2026. This policy explains how the marketplace handles information for users, counselors, organizations, group practices, and administrators.

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What We Collect

Account, profile, application, billing, and contact details for counselors and administrators.
Guided search, intro request, prep worksheet, guided reflection, lead feedback, and privacy request information you choose to submit.
Organization partner, group practice, campaign attribution, page event, and operational analytics needed to run the marketplace.
Security, consent, audit, rate-limit, and retention records used to protect the service and honor privacy requests.

How We Use Information

Match users with approved counselors who may fit state, issue, faith, format, and practical preferences.
Send intro requests, handoff notes, organization partner follow-ups, counselor marketplace reports, and operational service messages.
Review counselor applications, verify marketplace eligibility, manage paid counselor subscriptions, and prevent misuse.
Improve privacy, safety, conversion, supply, and referral operations without selling personal information.

When We Share Information

With the counselor or practice a user selects when an intro request, prep note, or reflection share is explicitly submitted.
With infrastructure, email, payment, analytics, database, and security vendors that help operate the service.
With authorized administrators who need access for support, safety, compliance, billing, or privacy request workflows.
When required by law, to protect safety, or to investigate security, abuse, fraud, or platform misuse.

Education Organization Boundaries

Schools, colleges, co-ops, campus ministries, and similar education organizations do not receive private guided-search answers, counselor choices, intro messages, prep notes, or counselor communications from Find Faith Therapy by default.
K-12 referral pages should be used as parent/guardian-first resources and should not be used to collect sensitive mental-health details directly from minors through school staff workflows.
Education partners may receive aggregate activity and supply-gap reporting, but low activity counts are bucketed or withheld to reduce re-identification risk for small schools, co-ops, campuses, or programs.
Education organizations remain responsible for their own FERPA, PPRA, HIPAA, parent/guardian consent, school-record, mandated-reporting, and safety-policy obligations.

Boundaries

Find Faith Therapy is not a counseling service. We help you find certified biblical counselors, then prepare for your first conversation.
Find Faith Therapy is not an emergency, crisis, telehealth, insurance, claims, diagnosis, treatment-plan, or therapy-session payment service.
Counselors and practices may have their own professional, privacy, and records obligations outside this marketplace.
If this is an emergency or you may harm yourself or someone else, call emergency services. In the U.S., call or text 988 for crisis support.

Your Choices

You can request an export, correction, opt-out, deletion, or anonymization review from the privacy request page.
Privacy requests are verified by email before action, and verification does not reveal whether an email exists elsewhere in the system.
Some records may be retained when needed for security, audit, consent, billing, legal, or dispute-resolution reasons.